Main Article Content

  • Kristanti Ambar Puspitasari
    Universitas Terbuka
  • Benny Agus Pribadi
    Universitas Terbuka


Download data is not yet available.


The satisfaction of the alumni reflects the quality of the college they graduated from. Those who were satisfied and proud of their alma mater can become marketing agents for their colleges. The alumni satisfaction with the student support services available for them during their study can be obtained by administering an exit survey. Exit surveys at the same time can also capture information about support services that have not been in accordance with the need for the students. By undertaking the exit survey, the management can also elicit information on services that haven’t meet the needs of the students. Continuous improvement of services is expected to increase the persistence rate of the students. This article aims to analyze the results of the exit surveys conducted at the university. The results of the analysis can be considered for the improvement of learning support services to students.

Kepuasan alumni dapat mencerminkan kualitas dari suatu perguruan tinggi. Alumni yang merasa puas dan bangga terhadap almamaternya dapat menjadi agen pemasaran bagi perguruan tingginya. Kepuasan alumni terhadap layanan bantuan belajar yang disediakan bagi mereka selama studi dapat dijaring dengan metode exit surveyExit survey sekaligus juga dapat menjaring informasi mengenai layanan bantuan belajar yang belum sesuai dengan kebutuhan selama menjadi mahasiswa. Perbaikan layanan kepada mahasiswa dapat meningkatkan tingkat kebertahanan mahasiswa pada perguruan tingginya. Artikel ini bertujuan untuk menganalisis hasil exit survey di Universitas Terbuka (UT). Hasil analisis dapat dijadikan bahan pertimbangan untuk peningkatan layanan bantuan belajar kepada mahasiswa.


distance education
exit survey
layanan bantuan belajar
pendidikan jarak jauh (PJJ)
student support services
Universitas Terbuka


Baxter, J. (2012). Who am I and what keeps me going? Profiling the distance learning student in higher education. The International Review of Research in Open and Distance Learning, vol. 13(4), 108-129.

Dearnly, C. (2013). Student support in Open Learning: Sustaining the process. International Review of Research in Open and Distance Learning, vol. 4(1). ISSN: 1492-3831

Dianiyati, N. (2012, December 12). [Email to Kristanti Ambar Puspitasari], Universitas Terbuka, Jakarta.

Giacalone, R.A., Jurkiewicz, C.L., & Knouse, S.B. (Fall 2003). Exit surveys as assessments of organizational ethicality. Public Personnel Management, vol. 32(3), 397-410.

Goh, S.M, Chau, C.F., Baharuddin, M.Z., & Abidin, I. Z. (2014). International Journal of Asian Social Science, vol. 4(6): 705-713.

Jung, I., & Hong, S. (2014). An elaborated model of student support to allow for gender considerations in Asian Distance Education. International Review of Research in Open and Distance Learning, vol. 15 (2), 171-187.

Laporan Tahunan Rektor 2013. (2014). Jakarta: Universitas Terbuka.

Mazzei, John A. (Sep 2008). Making the most of exit surveys. School Administrator, vol. 65(8).

Puspitasari, K.A. (2002). Layanan bantuan belajar dalam sistem pendidikan terbuka dan jarak jauh (Student support services in open and distance education system). PAU-PPAI, Universitas Terbuka.

Puspitasari, K.A., & Dimiyati, S. (2009). The development of student support services. In Zuhaeri, A., & Nugraheni, E. (Eds.). Universitas Terbuka: A journey towards a leading open and distance education institution 1984-2008. Jakarta: Universitas Terbuka.

Scott, G., Shah, M., Grebennikov, L., & Singh, H. (2008). AAIR Journal, Volume 14, No. 1, Improving Student Retention: A University of Western Sydney Case Study.

Tait, A. (2003). Reflections on student support in open and distance learning. International Review of Research in Open and Distance Learning, vol. 4(1). ISSN: 1492-3831

Tait, A. (2014). From place to virtual space: Reconfiguring student support for distance and e-learning in the Digital Age. Open Praxis, vol. 6(1), 5–16.

Tan, E.C., Mines, L. N., & Ghao, Jr. E. (2010). Student exit survey: A tool in evaluating the UM academic program and student services. UM Research Journal, vol. 7(1).

The Open University. (2016). The OU student profile. Diunduh pada 11 Juni 2016, URL:

Tyler-Smith, K. (2005). Early attrition among first time elearners: A review of factors that contribute to drop-out, withdrawal and non-completion rates of adult learners undertaking elearning programmes. Journal of Online Learning and Teaching, vol. 2(2).

Universitas Terbuka. (2015). Borang Akreditasi Unit Pengelola Program Studi. Tidak dipublikasikan. Jakarta: Universitas Terbuka.

Yeon, E., Kim, M., Eun, H.K, & Jeon, J. H. (2015). KNOU student assessment by type and customized learning strategy development. Institue of Distance Education, Korea National Open University.

Article Sidebar

Published Sep 15, 2015
How to Cite
PUSPITASARI, Kristanti Ambar; PRIBADI, Benny Agus. EXIT SURVEY SEBAGAI UPAYA MENINGKATKAN LAYANAN BANTUAN BELAJAR. Jurnal Pendidikan Terbuka Dan Jarak Jauh, [S.l.], v. 16, n. 2, p. 89-98, sep. 2015. ISSN 2442-2266. Available at: <>. Date accessed: 07 apr. 2020.